How It Works

Get your micro-site and booking agent up and running in three simple steps. Start taking bookings in no time.

1

Sign Up & Register Your Business

Getting started is simple. Create your account and provide us with your business information:

  • Your business name
  • Contact email and phone number
  • Service areas (suburbs you cover)
  • Your timezone
  • Business type (plumbing)
  • Calendar access (we'll set this up for you during activation)

Note:We'll set up the calendar connection for you during account activation - you don't need to configure anything yourself. This lets your booking agent check your availability and book jobs automatically.

Once you submit your registration, we'll review your account and get everything set up. This usually takes up to one day as we need time to set up and test your front office. You'll receive an email notification once your account is activated and ready to use.

2

Get Your Micro-Site & Booking Chat

Once your account is activated, we set up your branded micro-site and your 24/7 web-chat booking agent — ready for customers to find you and book a job.

What happens behind the scenes:

  • We build your micro-site at /p/your-name with your business name and details
  • Set up your 24/7 web-chat booking agent
  • Set up calendar integration (we'll configure this for you)
  • Customise responses with your service areas, hours and prices
  • Test everything to make sure it's working properly

Two Ways to Get Booked:

  • Share your micro-site: Put your /p/your-name link on your socials, Google profile, business cards and quotes. Customers book straight from it — no website of your own needed.
  • Add chat to your site: Already have a website? Drop the booking chat onto it so visitors can book without picking up the phone.

Never miss a call, either. On Pro, a 24/7 AI voice agent answers your phone on your own number and books the job the same way — even after hours.

3

Start Taking Bookings

Your front office is now live and handling enquiries 24/7. Here's what happens when a customer gets in touch:

The Booking Flow:

  1. Customer opens your chat or micro-site (or calls, on Pro)
  2. Booking agent answers professionally and greets them
  3. Understands the request - booking, question, or message
  4. Takes action - books the job, answers the question, or takes a message
  5. Sends notifications - you receive an SMS/email with the details
  6. Confirms with customer - confirmation sent to the customer

You stay in control:You'll get a notification for every booking, so you always know what's scheduled. View all your enquiries, bookings and messages in your dashboard.

The best part? You can focus on doing great plumbing work while your front office handles the enquiries. No more interruptions, nothing slipping through.

See It In Action

Watch how the booking agent handles different types of customer enquiries

Booking Chat Demo
Showing typical conversation
Assistant
Welcome to Happy Plumbing — serving the Bondi area, including Bondi Beach, North Bondi, Bondi Junction and Tamarama. Would you like to book a plumber, learn about our services, or get pricing?
Customer
I need to book a plumber
Assistant
Happy to help — can I grab your name?
Customer
John Smith
Assistant
Thanks John. What needs looking at?
Customer
Blocked drain in the kitchen
Assistant
No worries. When would suit you for a visit?
Customer
Tomorrow morning if possible
Assistant
And which suburb is the job in?
Customer
Bondi Beach
Assistant
Great news — I've got a plumber free tomorrow between 9 and 11 AM in Bondi Beach. Would that work?
Customer
Yes, perfect
Assistant
Locked in. To confirm, I'll text a quick verification code to your mobile — what's the best number?
Customer
0412 345 678
Assistant
Sent — what's the 6-digit code you just received?
Customer
482913
Assistant
Verified, thanks. Last thing — what's the street address for the job?
Customer
123 Campbell Parade
Assistant
And are you the tenant, landlord or property manager?
Customer
I'm the landlord
Assistant
All set, John — blocked drain at 123 Campbell Parade, Bondi Beach, tomorrow 9–11 AM. You'll get an SMS confirmation now.
This is a sample conversation showing typical interaction

Tip: These are actual conversation flows your booking agent will handle. Click the tabs above to explore different scenarios and see how naturally it communicates with customers.

What Happens Next?

Share Your Micro-Site

Put your /p/your-name link on your socials, Google profile, business cards and quotes — or drop the booking chat onto your existing website. Customers can book anytime.

Monitor Your Dashboard

Track all enquiries, bookings and customer messages through your online dashboard, with a full audit trail of every job booked.

Receive Notifications

Get instant SMS and email notifications when bookings are made. Stay informed without being interrupted.

Manage Your Account

Access your dashboard to update your business details, service areas and account status. Everything in one place.

Why This Works for You

Your front office is built to take the admin off your plate and keep your run sheet full:

Always On

Enquiries get answered and jobs booked even when you're on a job or off the clock

Hands-Off

Handles bookings, questions and messages without you having to step in

Catch More Work

Pick up the enquiries that used to slip by while you were busy

Ready to Get Started?

Set up your front office and start taking bookings — built in Australia for plumbers.

Get Started