Last Updated: 19 August 2026
By accessing or using the Valay service ("Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by EVG Tech Pty Ltd (ABN 44 699 750 108), trading as "Valay" ("Valay", "we", "us", "our"). If you disagree with any part of these Terms, you may not access the Service. These Terms are governed by the laws of Australia.
Valay provides an AI-powered front office service designed for plumbers. Depending on your plan, the Service includes:
To use the Service, you must:
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.
After registration, your account requires approval and activation by our team. We reserve the right to:
We will notify you of your account status and provide an estimated timeline for activation if your account is placed on a waiting list. We aim to onboard customers as quickly as our capacity allows while maintaining service quality for all users.
The Service is offered on paid subscription plans. Current plans, features and prices are shown on our Pricing page. All prices are in Australian dollars and are exclusive of GST ("ex-GST"); GST is added at checkout and shown on your tax invoice.
A one-off setup fee (shown on the Pricing page) is payable when you begin onboarding. The setup fee covers calendar provisioning and agent configuration and is non-refundable once onboarding has begun.
Subscriptions are billed monthly or annually in advance, depending on the plan and interval you choose. Your recurring subscription does not begin until your agent goes live — you are not charged the subscription fee until activation. From activation, the subscription renews automatically each period until cancelled.
Payments are processed by our payment provider, Stripe. Card details are entered directly with Stripe and are never stored on our servers. By subscribing, you authorise us to charge your nominated payment method for the setup fee and recurring subscription fees, plus GST.
We are registered for GST. A compliant Australian tax invoice (showing our ABN and the GST component) is issued for the setup fee and for each subscription charge, and is available through the customer billing portal.
We may change plan prices with reasonable prior notice. Changes take effect from your next billing period; you may cancel before the change takes effect if you do not accept it.
We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We do not currently provide a minimum service level agreement (SLA).
You agree to:
By using this Service, you confirm that you are appropriately licensed for the services you provide.You represent and warrant that you hold all necessary licences, permits, and registrations required by your state or territory to legally provide plumbing services in your service areas.
You agree to maintain valid licensing throughout your use of the Service and to notify us immediately if your licensing status changes or is revoked. We reserve the right to verify your licensing credentials and to suspend or terminate your account if you fail to maintain appropriate licensing.
You may cancel at any time through the Stripe customer billing portal (accessible from your dashboard) or by contacting us at support@valay.com.au. When you cancel, your subscription remains active until the end of the current billing period and does not renew. We do not charge a cancellation fee.
If you are not satisfied, you may request a refund of your first subscription charge within 30 days of your agent going live (activation). This guarantee applies once, to the first subscription payment only.
The one-off setup fee is non-refundable (it pays for onboarding work already performed). Beyond the 30-day money-back guarantee on the first subscription charge, fees already paid — including subsequent renewal charges — are non-refundable, except where a refund is required by the Australian Consumer Law (see section 11).
We may terminate or suspend your account if:
Immediate Disconnection: In cases where we need to disconnect the service immediately, we will notify you straight away so you can return to your conventional booking means without disruption. We understand the importance of maintaining your business operations and will always provide immediate notification.
We will provide reasonable notice before terminating your account, except in cases of serious breach, illegal activity, or immediate operational requirements. In all cases, we will notify you as soon as possible to minimise disruption to your business.
On cancellation your access ends at the close of the paid period and your data is handled in accordance with our Privacy Policy. Nothing in this section limits your rights under the Australian Consumer Law (see section 11).
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. Your data will be deleted when you cancel your account or upon your request, as outlined in our Privacy Policy.
The Service, including its original content, features, and functionality, is owned by Valay and is protected by Australian and international copyright, trademark, and other intellectual property laws.
You retain ownership of your business data and content. By using the Service, you grant us a licence to use your data solely for the purpose of providing and improving the Service.
To the maximum extent permitted by Australian Consumer Law:
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You agree to indemnify and hold harmless Valay from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.
These Terms are governed by and construed in accordance with the laws of Australia and the Australian Capital Territory. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.
If you have questions about these Terms, please contact us:
EVG Tech Pty Ltd trading as Valay
ABN 44 699 750 108
Email: support@valay.com.au
Location: Canberra, Australia
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.